Shipping, Ordering & FAQ
Ordering & Payments
> What payment methods do you accept?
> What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay and Apple Pay.
> My order was declined
> My order was declined
The charging of credit/debit cards is an automated process and handled by our payment processor. The decision to decline a card comes from the card-issuing bank. If your payment did not go through, try your card again, double-check all of the information, including the zip code. If your card still does not go through, please contact the card-issuing bank.
> I want to cancel my order
> I want to cancel my order
If you would like to cancel your order, please let us know immediately via the Contact Us form. If your order has not shipped, we would be happy to help with a cancellation.
> I want to make changes to a submitted custom Ideable order
> I want to make changes to a submitted custom Ideable order
Please contact us immediately with any changes. Please keep in mind that there is a very short window in which any changes can be made. Once your custom Ideable order has shipped, we will not be able to cancel, refund, or accomodate a return.
> How do I check the status of my order?
> How do I check the status of my order?
You can check the status of your order by logging into your account and going to your order details. If you checked out as a guest, please contact us and we'll reply promptly with the information.
> Do I need to create an account to place an order?
> Do I need to create an account to place an order?
You do not need to create an account to place an order. However, if you would like to access order history, checkout faster, ship to multiple addresses, or use the Wish List feature, you will need to create an account.
> I want to place an order from outside the US
> I want to place an order from outside the US
We ship to any US address, APO/FPO included.
> Do you offer gift wrap?
> Do you offer gift wrap?
Yes we do! You will be able to choose gift wrap options when viewing your shopping bag.
> I want to send a note with my gift
> I want to send a note with my gift
You will be able to add a gift note when you view your shopping bag.
> Can I ship my order to multiple addresses?
> Can I ship my order to multiple addresses?
If you have created an account, you will be able to choose which items ship where during the checkout process. If you have not created an account, you will have the option of only entering one shipping address.
Shipping & Delivery
> When will my order arrive?
> When will my order arrive?
Estimated Delivery Times (includes order processing time)
•Standard Shipping: 5-8 bus. days
•Priority Shipping: 4-6 bus. days
•Express Shipping: 2-3 bus. days
NOTE: We are unable to guarantee delivery dates or transit times on any order. The delivery dates/transit times that we receive from the USPS/UPS, and provide to you, are estimates only.
•Standard Shipping: 5-8 bus. days
•Priority Shipping: 4-6 bus. days
•Express Shipping: 2-3 bus. days
NOTE: We are unable to guarantee delivery dates or transit times on any order. The delivery dates/transit times that we receive from the USPS/UPS, and provide to you, are estimates only.
> What will it cost to ship to me?
> What will it cost to ship to me?
Our website uses real-time shipping rates. Shipping costs are based on the weight and size of your product, as well as your zip code. You can get a quick shipping estimate by placing the item(s) in your cart and entering your city/state/zip.
> Do you offer free shipping?
> Do you offer free shipping?
Free shipping is offered on orders of $50 or more. Shipping carrier & method will be chosen by Ideable, and is dependent on order size & weight. Does not include Express shipping. Wholesale orders not eligible.
> Do you offer local pick-up?
> Do you offer local pick-up?
We do not offer local pick-up. So sorry!
> How do I track my order?
> How do I track my order?
You will find your tracking number in the shipping notification email that was sent when your order was shipped. You can also find your tracking number by logging into your account and going to Completed Orders. If you are not able to find your tracking number, please contact us and we will reply promptly with the information.
> My order is delayed or missing
> My order is delayed or missing
Please contact us in the event of a delayed or missing package. Please note that delayed transit times are normal and expected during certain times of the year, inclement weather, and/or post office closures.
> My order arrived damaged
> My order arrived damaged
If your item arrives damaged due to handling while in transit, please contact us and we will reply promptly with help!
> What shipping carriers do you use?
> What shipping carriers do you use?
We use USPS and UPS. If a shipping carrier does not deliver to your address, please note that in the shipping area during the checkout process.
Returns
> I want to return my item
> I want to return my item
Please go to the Returns Page for info on returning or exchanging your item(s).
> I want to exchange my item for another
> I want to exchange my item for another
Please go to the Returns Page for info on returning or exchanging your item(s).
> I received the wrong item
> I received the wrong item
If a wrong item was received, please contact us. We will reply promptly with help!
> An error was made on my customized item
> An error was made on my customized item
Please get in touch with us within 14 days of order delivery so we can help. Ideable will promptly fix any errors that we have made. If an error was made via user input during the design process, we are unfortunately not able to offer a refund, but please contact us for options (we may be able to remake a token or a label top).
> I want to return an item purchased with a gift card
> I want to return an item purchased with a gift card
We cannot accept returns or offer exchanges on items purchased with a gift card.
Product
> What is the difference between a Kids Themed Ideable and a Customizable Ideable?
> What is the difference between a Kids Themed Ideable and a Customizable Ideable?
Kids Themed Ideables
Customizable Ideables
- Come prefilled with themed activities
- Not customizable
- 45 two-sided tokens (90 activities)
- For ages 3-10
Customizable Ideables
- Customizable
- 40 one-sided tokens
- For any age 3+
> Are your products safe for children?
> Are your products safe for children?
Our products have been tested by a CPSC (Consumer Product Safety Commission) approved lab (Intertek), and are in complete compliance with all of the CPSIA regulations (for sales in the US only). We take the safety of your children seriously!
> What ages are your products for?
> What ages are your products for?
Themed Kids Ideables are perfect for ages 3-10. Customizable Ideables are great for any age 3+.
> What are the jars made of?
> What are the jars made of?
Ideable jars are made from a clear, strong, lightweight plastic, commonly referred to as PET jars. Unlike other types of plastic, PET plastic is not single-use - it is 100% recyclable, versatile, and made to be remade.
> What are the tokens made of?
> What are the tokens made of?
Tokens are made from heavy paperboard and chipboard.
> What is the size of an Ideable?
> What is the size of an Ideable?
The size of the jars is 3" high x 2.87" round. The tokens are 1.35 inches round and are about 2mm thick.
> Can I sell an Ideable that I have made?
> Can I sell an Ideable that I have made?
The Ideables that you create are for personal use only. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit any part of the product. If you are a business interested in creating a custom Ideable to sell in your store, please see our wholesale FAQ section, below.
> Where are Ideables made?
> Where are Ideables made?
Ideables are made just outside of Portland, OR.
Custom Ideables - Design
> Do I need to fill out all 40 tokens?
> Do I need to fill out all 40 tokens?
You can fill out any number of tokens up to 40.
> Can I put anything I want on the tokens?
> Can I put anything I want on the tokens?
Please feel free to put whatever you would like on your tokens, with the exception of:
- Words that infringe on anothers trademark/copyright/IP.
- Any kind of hate speech or anything that may mention or cause harm to others.
> Can I save my token design to come back to later?
> Can I save my token design to come back to later?
The best way to save your token ideas is to create the text for your tokens in a saved doc, then copy & paste directly into the customizer. This will ensure that you will not lose your text if you need to leave the customizer (as it will not save your info).
> Can I order multiples of the same Ideable and change only the lid text on each one?
> Can I order multiples of the same Ideable and change only the lid text on each one?
If you would like to order multiples of the same custom Ideable and want each of the Ideables to have different text on their lids - place the item in your cart and designate the quantity you would like. During the checkout process, please enter in the Order Comments section the text you would like on each lid. Please include the text for Line 1 and Line 2 and please make sure the amount/length of characters are tested in the configurator.
Wholesale
> Do you offer wholesale
> Do you offer wholesale
Kids Themed Ideables are offered for wholesale in the US only. For more information, please visit our Wholesale page.
> I want to make a custom Ideable for my business/organization
> I want to make a custom Ideable for my business/organization
We are currently working on a program to (possibly) offer custom Ideables to businesses. We will provide updates and announcements to this program via our newsletter.
Contact Us
> How to contact us
> How to contact us
You can contact us through our Contact Us page or send us an email at info@shopideable.com
For media and press inquiries, please contact us through our Contact Us page or through email at info@shopideable.com