Shipping, Ordering & FAQ
Ordering & Payments
> What payment methods do you accept?
> My order was declined
> I want to cancel my order
If you would like to cancel your order, please let us know immediately via the Contact Us form. If your order has not shipped, we would be happy to help with a cancellation.
> How do I check the status of my order?
> Do I need to create an account to place an order?
> I want to place an order from outside the US
> Do you offer gift wrap?
Yes we do! You will be able to choose gift wrap options when viewing your shopping bag.
> I want to send a note with my gift
You will be able to add a gift note when you view your shopping bag.
> Can I ship my order to multiple addresses?
Shipping & Delivery
> When will my order arrive?
•Standard Shipping: 5-8 bus. days
•Priority Shipping: 4-6 bus. days
•Express Shipping: 2-3 bus. days
NOTE: We are unable to guarantee delivery dates or transit times on any order. The delivery dates/transit times that we receive from the USPS/UPS, and provide to you, are estimates only.
> What will it cost to ship to me?
> Do you offer free shipping?
> Do you offer local pick-up?
We do not offer local pick-up. So sorry!
> How do I track my order?
> My order is delayed or missing
Please contact us in the event of a delayed or missing package. Please note that delayed transit times are normal and expected during certain times of the year, inclement weather, and/or post office closures.
> My order arrived damaged
If your item arrives damaged due to handling while in transit, please contact us and we will reply promptly with help!
> What shipping carriers do you use?
We use USPS and UPS. If a shipping carrier does not deliver to your address, please note that in the shipping area during the checkout process.
> I want to return my item
> I want to exchange my item for another
> I received the wrong item
> I want to return an item purchased with a gift card
> How many tokens & ideas are in an Ideable??
> Are your products safe for children?
> What ages are your products for?
> What are the jars made of?
> What are the tokens made of?
> What is the size of an Ideable?
> Where are Ideables made?
> Do you offer wholesale
> I want to make a custom Ideable for my business/organization