We want to make returns as easy as possible!
- We accept returns for any reason.
- Returns accepted within 14 days of delivery date.
- Returns are FREE! You will receive a prepaid return shipping label to print.
- Complete the return process through our automated return portal within 14 days of delivery date.
- A prepaid shipping label will be generated through the portal. Print & apply label to package and drop it off in any outgoing USPS mail receptacle. Note: Print from a desktop or laptop - mobile may not be supported.
- Please use the packaging that your order arrived in or packaging with similar dimensions. Avoid using over-sized boxes or packaging.
- Original shipping fees are non-refundable.
- Returns must be in new, unused condition.
- APO/FPO/DPO & US Territories: Please contact us prior to a return. The automated return portal is not available for your address due to customs info.
- We do not accept returns sent COD.
- Refunds will be credited back to the original payment method promptly after the return is received.
Custom Ideables are not eligible for returns. If an error was made, please get in touch with us within 14 days of delivery so we can help. Please see, Error on Custom Ideable, below.
Note: Every return is different. If your return falls outside the guidelines as noted above, please contact us with your specific return details. We will do our best to help.
We accept exchange requests within 14 days from the delivery date. If you would like to exchange your product, please start the automated return process and choose "exchange" as the reason for the return, noting which item you would like to exchange it for.
Wrong Item Received
If a wrong item was received, please contact us. We will reply promptly with help!
Error on Custom Ideable
Please get in touch with us within 14 days of order delivery so we can help. Ideable will promptly fix any errors that we have made. If an error was made via user input during the design process, we are unfortunately not able to offer a refund, but please contact us for options (we may be able to remake a token or a label top).
Return Item Purchased with Gift Card
We cannot accept returns or offer exchanges on items purchased with a gift card.
We are always available to help! Please contact us and we will reply promptly.